Conference

Management

F073: From Firefighting to Problem-Solving: Using A3 to Develop Your People

  • Date

  • Time

  • Location

    N227-228

Overview

From Firefighting to Problem-Solving: Using A3 to Develop Your People

9:00 am – 10:30 am Intermediate

We know the Lean tools - standard work, cells, kanban, value-stream mapping. Yet many organizations still struggle with:

  • The same problems occur again and again
  • Teams jumping from problems to solutions
  • Little, if any, true root-cause analysis
  • Leaders fixing, not coaching

In today’s manufacturing environment - tight labor markets, volatile demand, rising customer expectations - tools alone aren’t enough. We need effective problems solvers!

A3s are far more than a form. A3 Thinking is a disciplined, visual, coach-driven process that builds real problem-solving capability while delivering measurable results.

In this practical session, you’ll see how to:

  • Define problems clearly and eliminate “junk words”
  • Break complex issues into focused subsets
  • Conduct rigorous root-cause analysis
  • Engage stakeholders effectively
  • Coach without taking over
  • Close the PDCA loop

Through real examples and interactive exercises, you’ll see how A3 Thinking transforms firefighting into capability building - and develops stronger problem solvers across your organization.


About the Speaker

  • Mike Osterling

    Osterling Consulting, Inc.

    Biography

    Mike Osterling is a Lean coach, facilitator, and author with 25+ years of experience helping organizations turn strategy into measurable performance. He’s led transformations across a variety of industries including manufacturing, service, energy, and construction. Mikes the President of Osterling Consulting; co-authored, the Shingo Award–winning book Value-Stream Mapping, and The Kaizen Event Planner. He specializes in developing leaders who can think, solve, and improve - not just deploy tools.

    More Details about Mike

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